Stonecloud General Terms and Conditions
Welcome to Stonecloud!
These terms and conditions govern your use of our website and services, including the purchase of ceramics and participation in workshops, both within and outside the Netherlands. By using our website or purchasing products or services, you agree to these terms.
1. General Information
1.1 Company Details
Stonecloud
Website: www.stonecloudbynika.com Email: stonecloud.bynika@gmail.com
1.2 Scope of Services
Stonecloud offers handcrafted ceramic tableware and ceramic workshops. All products are created with care. The workshops are best suitable for beginners.
2. Products
2.1 Ceramics
All ceramics are handmade, meaning variations in color, size, and shape may occur. We strive to ensure our product descriptions and images accurately reflect the items, but slight differences may appear due to the artisanal nature of the work.
2.2 Availability
Products are subject to availability. If a product is out of stock, we will inform you as soon as possible and provide an estimated restock date or alternative options.
3. Workshops
3.1 Booking and Cancellation
Workshop bookings can be made via our website or via email. A participant’s place in the workshop is only confirmed once full payment has been received.Payments are required upon booking to confirm your place. Cancellations made at least 1 week before the workshop will receive a full refund. Cancellations within 1 week, will receive 50% of the payment back. Cancellations within 48 hours or no-shows will not be eligible for a refund.
3.2 Workshop Changes
We reserve the right to reschedule or cancel a workshop due to unforeseen circumstances, including low enrollment. In such cases, we will offer you a full refund and the possibility to reschedule.
3.3 Participation
Workshops are designed for participants of all skill levels. However, the workshops are best suitable for beginners. We ask that you follow all safety guidelines provided by the instructor.
Stonecloud is not responsible for any accidents or injuries that may occur during a workshop.
4. Pricing and Payment
4.1 Prices
All prices listed on our website include VAT unless stated otherwise. Shipping fees, where applicable, will be calculated at checkout.
4.2 Payment Methods
We accept major credit cards, iDEAL, and bank transfers. Payments must be made in full before products are shipped or workshops are attended.
4.3 Price Changes
Prices are subject to change at any time, but any changes will not affect orders that have already been confirmed.
5. Shipping and Delivery
5.1 Shipping Policy
We ship our ceramic products worldwide. Shipping costs and delivery times vary depending on your location and will be calculated during checkout.
5.2 Delivery Times
Delivery times are estimates and may vary due to production and shipping factors. While we strive to deliver within the estimated time, we cannot be held responsible for delays caused by third-party delivery services.
5.3 Damage During Shipping
If your product arrives damaged, please contact the postal service. We cannot be held responsible for damages caused by shipping.
6. Returns products
6.1 Returns Policy
Due to the handmade nature of our products, returns are not possible.
7. Liability
7.1 Limitation of Liability
Stonecloud is not liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services. Our liability is limited to the amount paid for the product or service in question.
7.2 Force Majeure
We are not responsible for delays or failures caused by events beyond our control, including natural disasters, strikes, or disruptions in transportation.
8. Intellectual Property
All content on the Stonecloud website, including text, images, and logos, is owned by or licensed to us. Unauthorized use of this content is prohibited.
9. Amendments to Terms
We reserve the right to modify these terms and conditions at any time. Changes will be posted on our website, and continued use of our services after such changes constitutes your acceptance of the new terms.
10. Contact Information
If you have any questions about these terms, please contact us at:
Stonecloud
Email: stonecloud.bynika@gmail.com
By using our website and services, you agree to these terms and conditions.
